Sandpiper CI – the Channel Islands’ Retailer

Sandpiper CI, the largest food retailer in the Channel Islands, have recently completed the implementation of a new POS system to support its retail operations. Using CHOISE from In-Tech Systems and implemented on HP hardware, it is, according to Sandpiper CI “exceeding expectations”.

Background

As the largest food retailer in the Channel Islands, with stores in Jersey, Guernsey and Alderney, Sandpiper CI have a portfolio of 5 supermarkets, 6 food halls, 15 convenience stores, 8 petrol forecourts and 4 off licenses. These stores trade under a number of different facia including Checkers, Checkers Xpress, Benests, Pasty Presto, Wine Warehouse, Iceland and Costa Coffee.

In-Tech Systems had been working with Sandpiper CI for a number of years, supplying the company with their CHOISE System which controls, amongst other areas, their Price Administration, Warehouse Management, Purchasing and Invoice Matching processes. The stores however were all using a DOS based EPoS system which was over 15 years old and therefore, after an extensive review of POS systems from a number of suppliers, Sandpiper CI chose the CHOISE solution from In-Tech Systems.

The Solution

In-Tech Systems innovative CHOISE software provided the perfect answer, enabling the seamless integration of their front end IPOS software onto HP integrated touchscreen terminals and CHOISE software in the stores back office, all integrating with the existing CHOISE systems already implemented at the Head Office.

One of the main criteria for Sandpiper CI was to have one single solution that would operate effectively in all their differing business models, for example a solution that could handle the sale of petrol on a forecourt site as easily as a food and drink sale in a Costa Coffee.

CHOISE is a fully integrated retail management solution with specific features to meet the needs of all types of retailers. Included in the solution are fully integrated modules to handle all facets of point of sale (POS), merchandising & planning, sales & profit analysis, and stock control, as well as accounting and financial reporting.

CHOISE enables Head Office, Store Back Office and POS to communicate in real-time across The LAN / WAN or Internet. The CHOISE central database uses industry standard software such as Microsoft SQL Server which offers the best price-performance and is the most open database available.

It was critical to ensure that the installations and roll-out took place smoothly. In-Tech Systems project-managed the implementation of the entire project and, after initial piloting of the solution, ensured all 38 stores were implemented seamlessly. All stores went live without any interruption to trading. “The team was extremely responsive”, said Alastair Wild, Head of IT for Sandpiper CI. “Often the response from In-Tech exceeded our expectations”.

The Benefits

The IPOS touchscreen menu options are intuitive and easy for staff to operate which is especially important in the busier stores. “Within a very short time it became apparent we are benefitting from reduced waiting times at the checkouts for our customers due to the easier to use touchscreen tills, which are more intuitive and easier to operate” commented Alastair Wild.

“Additionally, one of the other main benefits to the system is the ease and accuracy with which we can now access management information” said Alastair, “this has enabled store managers to free up their time and concentrate on our customers on the shop floor”. At Head Office sales data is now available in real-time allowing management the ability to view information quickly and easily from every location. “This gives invaluable information which can be acted upon extremely quickly”.

An ideal CHOISE

In-Tech Systems are ideally placed to meet the needs of retailers, providing, in service terms, flexibility of available, skilled and knowledgeable resources with a style of working that makes us part of the same team with our customers, and who are recognised as keen to add value. We base our suitability to deliver the most effective and cost-effective solution on:

  • A complete ‘end-to-end’ solution meeting the retailers specific requirements
  • Our proven project delivery capability
  • Our proven Support Services
  • Our strength as a leading specialist supplier of retail software services